FAQ
Q 我還沒有收到包裹應如何處理?
A 如你有包裹的物流號，可以在"訂單查詢頁"查看。如沒有，可電郵查詢silverkingshk@yahoo.com.hk 或whatsapp 852-97078023，我們會儘快與你聯絡。
Q 我應如何支付我的訂單?
A 我們的網站可以支持多種支付方式，如:VISA, Mastercard, AE, Apple Pay 和 Google Pay, 歡迎使用Payme,FPS, 或銀行轉賬（恒生銀行）詳情請whatsapp查詢
Q 你們的網站安全嗎?
A 您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。
Q 如果我收到錯誤或破損産品應如何處理?
A 請儘快聯絡我們whatsapp852-97078023，查詢請包含您的訂單號、收到物品的相片 /訂單詳情 及任何進一步的詳細信息。我們將在1- 2個工作日內與您聯繫以解決您的問題。若是我們的錯誤或産品有誤，我們深感遺憾。
Q 我可以修改訂單內容嗎?
A 一但您下訂單，就無法更改款式或取消，我們收到訂單已經開始處理您的訂單。敬請見諒! 若果是尺寸需要更改，可聯絡我們whatsapp852-97078023查詢狀況.
Q 我可以選擇甚麼方式運送商品?
A "香港本地/台灣／澳門" 我們有提供 SF express / Post office 運送。 香港本地訂購滿300元即可享免運費! 其他地區運費請whatsapp852-97078023查詢
Q 你們還有甚麼地區可以按排送貨的?
A 世界各地請whatsapp852-97078023查詢
Q 通常運送時間會多久?
A 在有"現貨"情況下，通常下單後，香港本地大約2-3個工作天內會收到産品。若沒有存貨或需要訂製，大約2-4星期完成寄出。
Q 你們有退換服務嗎?
A 我們只接受我們貨品"質量問題"的退換貨！
物品必須在收到後 7 天內寄回
物品必須完好無損
物品必須附有所有標籤並使用原包裝
物品必須退回到我們的退貨中心 (退貨地址： F1室, 4/F, 觀塘工業中心第二期 觀塘道460-470號 九龍 香港)
Q 你們會退回貨品的運費嗎?
A 很抱歉，我們不提供免費退貨。任何退貨費用將由您自費。
FAQ About Order
Q What if I have not received my order?
A If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at silverkingshk@yahoo.com.hk or whatsapp us at 852-97078023 for an updated on the status of an order.
Q How can I pay for my order?
A We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay. We also accept Payme, Fps & bank transfer payments.
Q Is it safe to order online?
A You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Q What should I do if I receive an incorrect or faulty item?
A We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at silverkingshk@yahoo.com.hk with your order number, the name/product picture of the item you were supposed to receive and any further details. We will be in touch within 2 business days to resolve your issue.
Q Can I make changes to my order?
A Unfortunately, once you have placed your order it is not possible to amend any details, our team receives orders directly and will have already started processing your order. About Delivery
Q What are my delivery options?
A Hong Kong / TaiWan / Macau we use SF express or post office. For Hong Kong customers, you can enjoy free shipping if order over Hkd300. For other countries, please contact us by whatsapp 852-97078023 for inquiry!
Q What countries do you deliver to?
A Worldwide delivery
Q How long does delivery take?
A In case we have stocks on hand, normally takes between 2-3 business days locally HK. If no stocks / tailor-made items require production lead time 2 to 4 weeks. Please contact us for inquiry. About Return and Refund
Q What is your returns policy?
A We only accept our products was defective or quality problem for return & refund. Otherwise, we can't return & refund in good condition products. Items must be undamaged Items must have all tags attached and be in original packaging Item’s must be returned to our returns centre
Returns Centre: Flat F1, 4/F, Kwun Tong Industrial Centre Phase 2 Kwun Tong Road 460-470 Kwun Tong, Kowloon, Hong Kong
Q Do you offer free returns?
A Unfortunately, we do not offer free returns. Any returns will be at your own expense.